Shipping policy

 Pick-up in store, Domestic (UK) Delivery & International Delivery Policies


PICK-UP IN STORE

Hey Bunny!  ₍ᐢ. .ᐢ₎

Ready to pick up your Still RYSKY order at RYSKY Studio? Here’s everything you need to know to make the process smooth and easy:

📧 Show Your ‘Ready to Pick Up’ Email
When you come in to pick up your order, be sure to bring your ‘ready to pick up’ email. Without it, we won’t be able to release your order—no exceptions!

📸 Picture Time!
Once we hand you your order, we’ll snap a quick picture of you with your new goodies (deliveryman-style) to confirm the pick-up 💖

We can't wait to see you in Still RYSKY!

DO NOT pick up your order at the studio without informing us.

SHIPPING

We’re working hard to get your order to you as quickly as possible! 💖 Our goal is to dispatch all orders within 2-4 working days (unless one of your items is on pre-order or has a longer dispatch time). ⏰

If that’s the case, you’ll find these details listed right under the price on the product page—so you can stay in the loop! 🌸

Thanks so much for your patience and support. We can’t wait for you to enjoy your goodies! 🎉

 

DOMESTIC UK SHIPPING (tracked)

  • Standard/2nd class Royal Mail - 2 working days
  • Express/1st class Royal Mail - next working day
  • FREE domestic shipping when you spend £200.00 or over

(Price of package is calculated depending on the weight of your order)

 

INTERNATIONAL SHIPPING (tracked) *

  • Standard International shipping Royal Mail - 6-8 working days
  • FREE International shipping when you spend £500.00 or over

(Price of package is calculated depending on the weight of your order)

 

we ship all packages DDU (Duties Delivered Unpaid). If you’re outside the UK, there’s a chance that your parcel may be subject to additional import fees when it reaches your country. 🌍💫

These fees are set by your country’s import laws, and unfortunately, we can’t cover them. But no worries, they’re easy to manage! 💖 

If the fees aren’t paid and your order is safely returned to us, we’ll happily refund your original order amount (minus postage and any additional duties or handling fees we may have incurred).

Please note, we can’t be responsible for any delays or missing parcels if they’re not safely returned to us, so we recommend keeping an eye on any customs or duty notifications to make sure everything arrives smoothly. ✨

We are not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing.

Please contact your local Postal Carrier to locate your package, and/ or file a lost package report. We are not responsible for any incorrectly inputted addresses so please double check this when you enter it! 💫